FAQs

Frequently asked questions

What is the philosophy behind the made2order brand?
To offer all New Zealanders' affordable, unique, outdoor designer furniture at prices we believe most Kiwis' can afford to own. We believe we have the best prices for the most unique outdoor furniture in New Zealand

What does "Made To Order" mean exactly?
Simply browse our product range, make a selection, choose a colour and we're away! Then e-mail us and tell us what product or products you wish to purchase, your colour choice, your method of payment and your desired delivery date or simply request our customer order template, fill it in and e-mail it back to us. We will respond promptly and provide details on how to proceed, make payment, confirm and secure your order. That’s it, so quick and easy! When we receive your payment in full, Pete at made2order will order all timber, stain and hardware, your order then commences. We will then confirm with you a start date and an expected completion date. Our aim is to have your order fulfilled and ready for shipping within 7 - 14 days and in some cases in a lesser time frame! All shipping costs are pre-paid direct to carrier, made2order.co.nz does not tack on extra freight charges Note: Pete no longer carries costs up front

All product prices and shipping rates are Inclusive of GST (if any). Our carrier will ship to your door and place at ground level for you. We can arrange shipping to most North Island and most South Island locations, please read our shipping page for further information

What if my order isn't completed within the time-frame specified?
To date we have fulfilled every order within this time-frame, however should we fail to do so, we would contact you to advise of any delays, and give you the option to cancel your order and receive a prompt and courteous refund of any monies paid to made2order within (5) working days

I have called your 0800 number but get your answer machine, what is the best method of communication?
When we are working around the clock we often don't hear the phone over machinery noise. Please leave us a message and we'll call you back when we can. The fastest way to get a response is via email, someone is usually online

Are we able to use made2order outdoor designer furniture INDOORS?
Indeed you may! All made2order furniture may be used indoors or out for all year round entertaining. We recommend attaching or gluing rubber or felt padding to the bottom of your product to avoid damage to flooring. We have seen our products in rumpus rooms, offices, internal garages, conservatories, family rooms, lounges, bars, pubs, cafes, restaurants, indoor events and even in a tent. Depending on your place, made2order furniture may be enjoyed 365 days a year!

Do you have customer testimonials?
Indeed we do and we are proud of every single testimonial we receive. Click here to read what our customers say about us and our products

What payment methods do you accept?
made2order prefers direct credit bank deposit payments, ideal for those who have online banking, or send Pete your personal cheque or bank cheque. Credit Card payments are accepted through www.paymate.co.nz. When paying by credit card please add surcharge of 4.5% to total, this covers credit card charges to made2order we do not cover these costs. We have put in place the credit card facility for customer convenience. Contact us if you wish to make payment using your credit card and we will promptly provide you with our paymate web link via e-mail to complete payment and secure your order

Do you offer Layby arrangements?
We sure do! See our simple layby terms here. We consider all requests on a case by case basis, please e-mail us or call made2order to discuss your individual requirements

I want to pay via Internet banking, what are your account details?
Please contact us for our bank account details

What kind of savings do you offer?
We believe our prices are the most competitive in New Zealand, everything is priced close to the bone! Where else can you find such unique outdoor designer furniture for the prices shown on www.made2order.co.nz anywhere in New Zealand? For multiple purchases and larger orders, please see our wholesale buyers page or contact us direct to discuss any volume discount

How do I contact customer service?
If your question does not appear here, please e-mail us anytime, we endeavour to answer all enquiries promptly. Call us between 7am - 8pm anyday

Do you have other contact details?
You may contact us on any of the following (e-mail is the quickest method of contact)

Snail Mail only: Made2 order, c/- 101A Church street, Palmerston North 4412

FREEphone: 0800 223 226
Mobile: 0223 223 456
Email: to e-mail us click here

You have a FREEphone number, can I call it from my mobile?
As of September 2009 we have a FREEphone number: 0800 223 226
All of our New Zealand customers can now call us FREE of charge from their landline phone. To call our mobile from your mobile or to text us: 0223 223 456

Do you have a fax number? No, we don't have a fax number as we are completely wireless, however you can scan and e-mail us any paperwork and it is much quicker to get a response from made2order via e-mail

Do you have a retail store or show room?
No. This allows us to focus our attention solely on the Internet consumer. We are designed to make purchasing online virtually hassle free

Where is made2order furniture situated?
We are based in the country, rural Horowhenua, 30 - 40 minutes south of Palmerston North city, New Zealand

Are your products available to view?
As we make to order, you are welcome to view what we may have sitting on our workshop floor at the time prior to shipping. Please contact us to arrange a suitable day and time.

What materials do you use?
We use either H3 Treated Pine or Macrocarpa, glue, zinc plated screws and nails and Wattle Forestwood Aquatech water based oil stain

Will my table come with umbrella access?
All made2order tables, leaners and bars come with standard size umbrella access unless requested otherwise (except the teeny tots table) If you have a large market umbrella you may need a larger access, please let us know the circumference when you process your order

Do your wooden products require maintenance?
All outdoor wooden furniture requires some form of maintenance throughout it's lifetime. We recommend you re-stain with one or two coats using a reputable Oil Stain every season. Pete uses "Wattle Forestwood AQUATECH Oil Stain" Please view "caring for your outdoor furniture"

Do you sell and ship worldwide?
Currently we only sell and ship to the North and South Island in New Zealand. If you are an international customer, we will endeavour to meet your requirements. We would love to see our products shipped globally, contact us and let us see what we can do together

Do I pay for shipping?
Yes you do. We have secured fantastic rates New Zealand wide. We are able to ship to most North and South Island locations. Note: shipping rates are direct from the carrier, we do not tack on extra costs. Please contact us anytime for an individual shipping rate to your place

What is the difference between "Shipping & Delivery" ?
"Shipping" means when we have completed your order and it is ready to ship - "Delivery" is when our carrier contacts you direct to arrange a day and time of delivery to your door

When will my order be delivered?
As requested by the carrier, please allow 3 - 10 working days for delivery depending on your New Zealand location. Note: delivery timeframe is over and above completion time frame. Delivery timeframe to the South Island can differ and is always "ferry pending"

Is it possible to arrange my own shipping?
Absolutely! Have your carrier contact us direct, so we may arrange a suitable time and day for them to collect on your behalf and to ensure that we have your order readily accessible. You are responsible along with your chosen carrier to ensure goods are safely packed and delivered without damage. Pete at www.made2order.co.nz will not be held responsible when using another carrier

What do you sell?
Catering to Outdoor Lovers' and Entertainers, we have outdoor bar settings, bar leaner settings, outdoor dining for 4, 6, 8, 10 or 12! We have picnic tables, BBQ tables, single chairs, bench seats, garden seats, stools, deck & patio furniture, sun loungers, massive balcony settings, bigger than Texas settings and loads more! See our product range

Is everything you make really your own design?
Indeed it is! made2order has solely designed, created and manufactured all advertised outdoor designer furniture which is 100% Unique and 100% Original. In fact, nobody in the world has made2orders' designs!

Do you have a product catalogue?
Yes we do, download our latest catalogue here and print one off

Are your product prices inclusive of GST?
All products we sell are inclusive of GST (if any) - all shipping prices are also inclusive of GST (if any)

How do you use the information that you collect from me?
You can be assured that your information will be kept safe, private and confidential when you do business with made2order.co.nz please read our privacy policy for more information

How do I know that made2order received my order?
A confirmation e-mail will be sent to you at the e-mail address that you provide to made2order, you will also be advised as to when your order will be completed, ready for shipping or pick up

What is your return and refund policy?
Our policy is simple if you don't love your purchase, for whatever reason; send the product back to us within (15) days for a full refund. During those 15 days, you can enjoy it, use it at your place and see how it makes you feel to look at it every day. If you love it, great! If you don't then it’s not right for you and you may return it for a refund of the full purchase price! (excluding any shipping costs)

Orders made through www.made2order.co.nz web site are subject to our Legal - Terms and Conditions Please make sure you read these carefully when ordering your goods as this document lets you know of your rights and obligations when purchasing from this website

What timber do you use?
We use H3 treated Pine and Macrocarpa. Timber information below

H3 TREATED NZ PINE TIMBER
New Zealand pine is a remarkably versatile timber renowned for exceptional machining properties, durability, lightness, and structural strength. The strength of NZ pine compares favourably with most traditional construction lumber

MACROCARPA TIMBER
Is a softwood, honey brown in colour with a natural luster, has a natural resistance and therefore does not need any artificial protection against insect or fungal attack, is recommended both for its structural strength and decorative appeal, has low shrinkage factor from green sawn to dry, a beautifully scented timber, and needs no artificial treatment

For further help please fill in the 'contact us' form below