FAQs

Frequently asked questions

What is the philosophy behind the made2order brand?
To offer all New Zealanders' affordable, unique, outdoor designer furniture at prices we believe most Kiwis' can afford to own. We believe we have the best prices for the most unique outdoor furniture in New Zealand

What does "Made To Order" mean exactly?
Simply browse our product range, make a selection, choose a colour and we're away! Then e-mail us and tell us what product or products you wish to purchase, your colour choice, your method of payment and your desired delivery date or simply request our customer order template, fill it in and e-mail it back to us. We will respond promptly and provide details on how to proceed, make payment, confirm and secure your order. That’s it, so quick and easy! When we receive your payment in full, Pete at made2order will order all timber, stain and hardware, your order then commences in due course. [Note: Pete no longer carries costs up front] We will then confirm with you a start date and an expected completion date. All shipping costs are pre-paid direct to carrier, made2order.co.nz does not tack on extra freight charges

All product prices and shipping rates are Inclusive of GST (if any). Our carrier will ship to your door and place at ground level for you. We can arrange shipping to most North and South Island locations, please read our shipping page for further information

What if my order isn't completed within the time-frame specified?
To date we have fulfilled every order within a certain time-frame, however should we fail to do so, we would contact you to advise of any delays, and give you the option to cancel your order and receive a prompt and courteous refund of any monies paid to made2order within (5) working days

Are we able to use made2order outdoor designer furniture INDOORS?
Indeed you may! All made2order furniture may be used indoors or out for all year round entertaining. We recommend attaching or gluing rubber or felt padding to the bottom of your product to avoid damage to flooring. We have seen our products in rumpus rooms, offices, internal garages, conservatories, family rooms, lounges, bars, pubs, cafes, restaurants, indoor events and even in a tent! Depending on your place, made2order furniture may be enjoyed 365 days a year!

Do you have customer testimonials?
We have loads! ...and we're proud of every single testimonial we receive. Click here to read what our customers say about us and our products

What payment methods do you accept?
made2order prefers direct credit bank deposit payments, ideal for those who have online banking, or send Pete at made2order.co.nz your personal cheque or bank cheque. Credit Card payments are accepted through www.paypal.com When paying by credit card please add surcharge of 5% to total, this covers credit card charges to made2order we do not cover these costs. We have put in place the credit card facility for customer convenience. Contact us if you wish to make payment using your credit card and we will promptly provide you with our paymate web link via e-mail to complete payment and secure your order

Do you offer Layby arrangements?
We sure do! See our simple layby terms here. We consider all requests on a case by case basis, please e-mail us or call made2order to discuss your individual requirements

I want to pay via Internet banking, what are your account details?
Please contact us for our bank account details

What kind of savings do you offer?
We believe our prices are the most competitive in New Zealand, everything is already priced close to the bone! Where else can you find such unique outdoor designer furniture for the prices shown on www.made2order.co.nz anywhere in New Zealand? For multiple purchases and larger orders, please see our wholesale buyers page or contact us direct to discuss any volume discount

How do I contact customer service?
If your question does not appear here, please e-mail us anytime, we endeavour to answer all enquiries promptly. Call us between 7am - 8pm any day

Do you have other contact details?
You may contact us on the following (e-mail us for the fastest response)
Cell: 0223 223 456 (to text or call)
E-mail: made2order1@xtra.co.nz

Do you have a fax number?
No, however you can scan and e-mail us any paperwork and it is much quicker to get a response from made2order via e-mail

Do you have a retail store or show room?
No. This allows us to focus our attention solely on the Internet consumer. We are designed to make purchasing online virtually hassle free

Where is made2order outdoor designer furniture situated?
We have a number of rural based workshops within the Whangarei region, Northland, New Zealand

Are your products available to view?
As we make to order, you are welcome to view what we may have sitting on our workshop floor at the time prior to shipping. Please contact us to arrange a suitable day and time.

What materials do you use?
We use either H3 Treated Pine, Macrocarpa, Lawson Cypress and Blackwood timbers, glue, zinc plated screws and nails and Wattyl Forestwood Aquatech water based oil stain

Will my table come with umbrella access?
All made2order tables, leaner's and bars come with standard size umbrella access unless requested otherwise (except the teeny tots table) If you have a large market umbrella you may need a larger access, please let us know the circumference when you process your order

Do your wooden products require maintenance?
All outdoor wooden furniture requires some form of maintenance throughout it's lifetime. We recommend you re-stain with one or two coats using a reputable Oil Stain every season. Pete uses "Wattyl Forestwood AQUATECH Oil Stain" Please view "caring for your outdoor furniture"

Do you sell and ship worldwide?
Currently we only sell and ship to the North and South Island in New Zealand. If you are an international customer, we will endeavour to meet your requirements. We would love to see our products shipped globally, contact us and let us see what we can do together

Do I pay for shipping?
Yes you do. We have secured fantastic rates New Zealand wide. We are able to ship to most North and South Island locations. Note: shipping rates are direct from the carrier, we do not tack on extra costs. Please contact us anytime for an individual shipping rate to your place

What is the difference between "Shipping & Delivery" ?
"Shipping" means when we have completed your order and it is ready to ship - "Delivery" is when our carrier contacts you direct to arrange a day and time of delivery to your door

When will my order be delivered?
As requested by the carrier, please allow 3 - 10 working days for delivery depending on your New Zealand location. Note: delivery timeframe is over and above completion time frame. Delivery timeframe to the South Island can differ and is always "ferry pending"

Is it possible to arrange my own shipping?
Absolutely! Have your carrier contact us direct, so we may arrange a suitable time and day for them to collect on your behalf and to ensure that we have your order readily accessible. You are responsible along with your chosen carrier to ensure goods are safely packed and delivered without damage. Pete at www.made2order.co.nz will not be held responsible when using another carrier

What do you sell?
We make to order designer outdoor furniture ~ we have outdoor bar settings, bar leaner settings, outdoor dining for 4, 6, 8, 10 or 12! We have picnic tables, BBQ tables, single chairs, bench seats, garden seats, stools, deck & patio furniture, sun loungers, massive balcony settings, bigger than Texas settings and loads more! Choose your own colour from a range up to 30 x colour-shades and choose either an H3 Treated Pine or Macrocarpa timber finish
See our product range

Is everything you make really your own design?
Indeed it is! Pete from made2order has solely designed, created and manufactured all advertised outdoor designer furniture which is 100% Unique and 100% Original. In fact, nobody in the world has made2orders' designs!

Do you have a product catalogue?
Yes we do, download our latest catalogue here and print one off

Are your product prices inclusive of GST?
All products we sell are inclusive of GST (if any) - all shipping prices are also inclusive of GST (if any)

How do you use the information that you collect from me?
You can be assured that your information will be kept safe, private and confidential when you do business with made2order.co.nz please read our privacy policy for more information

How do I know that made2order received my order?
A confirmation e-mail will be sent to you at the e-mail address that you provide to made2order, you will also be advised as to when your order will be completed, ready for shipping or pick up

What is your return and refund policy?
Our policy is simple if you don't love your purchase, for whatever reason; send the product back to us within (15) days for a full refund. During those 15 days, you can enjoy it, use it at your place and see how it makes you feel to look at it every day. If you love it, great! If you don't then it’s not right for you and you may return it for a refund of the full purchase price! (excluding any shipping costs)

Orders made through www.made2order.co.nz web site are subject to our Legal - Terms and Conditions Please make sure you read these carefully when ordering your goods as this document lets you know of your rights and obligations when purchasing from this website

What timber do you use?
we have a choice of four timbers, listed below

PINE: H3 treated NZ Pine
New Zealand pine is a remarkably versatile timber renowned for exceptional machining properties, durability, lightness, and structural strength. The strength of NZ pine compares favourably with most traditional construction lumber

MACROCARPA:
Is a softwood, honey brown in colour with a natural luster, has a natural resistance and therefore does not need any artificial protection against insect or fungal attack, is recommended both for its structural strength and decorative appeal, has low shrinkage factor from green sawn to dry, a beautifully scented timber, and needs no artificial treatment

LAWSON CYPRESS:
Lawson Cypress is famous the world over for its durability and stability. Native to western America and sometimes known as Oregon Cedar, in NZ it is named Lawson instead, after a famous Edinborough nurseryman. Lawson Cypress is a good all round softwood timber. The heart wood is very durable, it is especially strong and it is very stable, generally better than Macrocarpa all round. It is of a light colour, with contrasting dark knots, sometimes giving it a baltic pine look. It also has a natural spicy smell which some people find attractive. Traditionally used for boat building, framing, weatherboards, shingles, panelling and furniture

BLACKWOOD:
The highly decorative hardwood of blackwood outshines almost every other timber in the range of colours which it possesses. It is classed with an elite group of woods for fine furniture. Blackwood heartwood is a rich golden brown through which there may be streaks of reddish brown or almost black. Grain is usually straight but sometimes wavy, producing a fiddleback figure. Blackwood takes all kinds of stains and paints although its attractive figure begs the use of a clear finish

For further help please fill in the 'contact us' form below